Privacy Policy

When you contact us or submit a request through this website, we collect the details needed to plan and coordinate your mission: your name and contact details, departure and destination points, travel dates, passenger information, and any mission details you choose to share with us, including government, corporate or medical context relevant to your flight. We also keep records of our communications with you.

We use your information solely to respond to your requests, prepare quotations, arrange flights and coordinate every element of your mission with the operators and providers involved. We may also use it to meet legal or regulatory obligations. We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

To deliver your mission, we share the necessary details with licensed aircraft operators, ground handlers, caterers and, for medical flights, licensed medical-flight providers, strictly on a need-to-know basis. We may also disclose information to authorities where the law requires it, for example for border, customs or security formalities tied to your flight.

We keep personal information only as long as needed to deliver our services and meet our legal obligations, after which it is securely deleted. You may ask us for access to your information, request corrections or deletion, or object to certain uses, by writing to missions@africajetlink.com. We will respond within a reasonable time.

Africa Jet Link is the controller of the personal information collected through this website, operating from its Africa headquarters in Nairobi, its international office in London and its European operations office in Athens. Contact for all privacy matters: missions@africajetlink.com.

We process personal information only where the law allows it:

• To take steps you request before a charter contract
• To perform the mission you have booked
• To meet legal, customs and aviation-security duties
• With your explicit consent for health data on medical flights

Medical requests may include health information. We collect only what is needed to arrange the flight, share it only with the licensed medical-flight provider and operator, and protect it with heightened confidentiality. Government and diplomatic mission details are likewise treated as confidential and shared only with those who must know them.

Because our missions cross borders, your information may be transferred between Kenya, the United Kingdom, the European Union and the countries you fly to or from. Where required, we use appropriate safeguards such as contractual protections to keep your information secure in line with the Kenya Data Protection Act 2019, UK GDPR, EU GDPR and other applicable African data-protection laws.

We apply organisational and technical measures appropriate to the sensitivity of the information we handle:

• Encrypted website connection (HTTPS)
• Access limited to the mission team involved
• Confidentiality duties for staff and partners
• Secure deletion when no longer needed

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to a data-protection authority, for example the Office of the Data Protection Commissioner (Kenya), the Information Commissioner’s Office (UK) or the Hellenic Data Protection Authority (Greece). We may update this policy from time to time; the date at the top of the page shows the latest version.

When you visit this website, standard technical data such as your browser type, device and the pages you request may be processed by our hosting provider to deliver and secure the site. We do not use this data to identify you or build advertising profiles.

For many international flights, operators and authorities require passenger names, dates of birth, nationalities and passport numbers. We request these only when a booking is confirmed and pass them only to the operator, handlers and authorities that need them.

Retention periods depend on why the information was collected:

• Quote requests not booked: up to 12 months
• Booked missions: as long as tax and aviation law require
• Medical information: deleted once no longer needed
• Job applications: up to 12 months

Depending on where you live, you have some or all of the following rights:

• Be informed about how your data is used
• Access a copy of your information
• Correct inaccurate information
• Ask for deletion
• Restrict or object to processing
• Withdraw consent at any time

This website is not intended for children. When minors travel on a charter, their details are provided by a parent, guardian or organisation and used only to arrange the flight.

We will only send you news or offers if you have agreed to receive them. Every message includes a simple way to unsubscribe, and you can also ask us to stop at any time by email.