Question 1

How do I request a charter?

Accepted Answer

Use the request form on any page of this website, or call our 24/7 team. Tell us where you are leaving from, where you are going, when and how many passengers are travelling, we respond with aircraft options and a quotation.

Question 2

How quickly can a flight be arranged?

Accepted Answer

Depending on aircraft availability and the permits required for your route, flights can often be arranged within hours, including same-day missions. International routes requiring diplomatic clearances or overflight permits need more lead time, and our team will confirm a realistic schedule with you immediately.

Question 3

What information do you need for a quote?

Accepted Answer

Your route (departure and arrival airports), travel dates, number of passengers and any special requirements such as extra baggage, pets or catering. The more detail you share, the more accurate the quotation.

Question 4

Is a quotation binding?

Accepted Answer

No. A quotation is an offer with a stated validity period. A booking becomes binding only once a charter agreement is signed and the agreed payment terms are met.

Question 5

Can I request a multi-city trip?

Accepted Answer

Yes. Every request form on this site includes a multi-city option, add as many legs as you need, each with its own route, date and time, and we will coordinate the whole itinerary as one mission.

Question 6

Which African countries do you serve?

Accepted Answer

We coordinate charter missions across the African continent, from major hubs like Nairobi, Lagos, Johannesburg and Cairo to remote airfields that scheduled airlines do not reach. Tell us where you need to be and we will find a way.

Question 7

Can you fly to remote or unpaved airstrips?

Accepted Answer

Often, yes. Turboprops and certain light jets can operate from short or unpaved runways, subject to a safety assessment by the operator. Share the location and we will confirm what is possible.

Question 8

Do you arrange flights from Africa to Europe, the Gulf or the Americas?

Accepted Answer

Yes. Long-range jets connect African capitals directly with London, Paris, Geneva, Dubai, Riyadh, New York and many other destinations. Our team handles overflight permits and landing slots for the full route.

Question 9

Do you arrange flights into Africa from abroad?

Accepted Answer

Yes, as a secondary service supporting our Africa-first mission. Partners, organisations and diaspora clients arranging travel for relatives or organisations on the continent can request inbound charter through the same channels.

Question 10

How many passengers can you carry?

Accepted Answer

From a single passenger to groups of 120 or more. Light jets typically seat 6-8, mid-size and heavy jets 8-19, and VIP airliners or regional aircraft carry larger delegations, teams and crews.

Question 11

Do you work with governments and diplomatic missions?

Accepted Answer

Yes. We coordinate charter for heads of delegation, ministers, diplomats and official delegations, with the discretion and protocol awareness these missions require. We are an independent broker, we do not represent or speak for any government.

Question 12

Can you handle diplomatic clearances and permits?

Accepted Answer

Yes. Our mission team coordinates overflight and landing permits, diplomatic clearances and slot arrangements with the relevant authorities as part of the mission planning.

Question 13

How is confidentiality handled?

Accepted Answer

Passenger identities, itineraries and mission details are shared strictly on a need-to-know basis with the operator and authorities who require them. Discretion is a founding principle of how we work.

Question 14

Do you provide medical flights?

Accepted Answer

We coordinate air ambulance and medical repatriation missions through licensed medical aviation operators. The aircraft, medical crew and clinical equipment are provided by the operator, all clinical decisions remain with licensed medical professionals.

Question 15

How fast can a medical evacuation be launched?

Accepted Answer

Medical missions are treated as priorities and can often be airborne within hours, depending on the patient’s condition, aircraft positioning and permits. Our 24/7 line is the fastest way to start one.

Question 16

Can a family member travel with the patient?

Accepted Answer

In most cases, yes, one accompanying person can usually travel alongside the medical team, subject to the aircraft configuration and the patient’s condition. Confirm this when you first contact us.

Question 17

Do you charter aircraft for cargo as well as passengers?

Accepted Answer

Yes. Alongside passenger charters we coordinate cargo missions, from a small parcel or urgent documents to a full freighter load. We stay a broker and coordinator: the aircraft, crew and operational control remain with the licensed operator selected for your load.

Question 18

What kinds of cargo can you move?

Accepted Answer

Urgent parts and documents, heavy and outsized machinery, mining and drilling equipment, luxury cars and classic vehicles, art, jewellery and high-value retail goods, humanitarian and relief consignments, perishables kept on a cold chain, live animals, and stage, broadcast or film equipment.

Question 19

How is a cargo charter priced?

Accepted Answer

Cargo rates depend on the route, total weight, the number and size of pieces, the aircraft required, the handling involved and any permits or customs support needed. Send the route, dates, weight and the dimensions of the largest piece and we will confirm aircraft options and a price.

Question 20

Can you move high-value or confidential shipments?

Accepted Answer

Yes. On request we limit information sharing to the people who need it, arrange unbranded handling where available and organise secure escorts with the operator. Cargo insurance is arranged separately with an insurer suited to the value of your goods.

Question 21

Do you handle customs, permits and delivery for cargo?

Accepted Answer

Our coordinators work with the operator and local handling agents on import permits, customs clearance and landing rights, and can arrange collection, trucking and final delivery. The clearance itself is filed by the licensed agents involved, who keep custody of the shipment.

Question 22

What is an empty leg?

Accepted Answer

When a chartered aircraft needs to reposition, flying empty to its next mission or back to base, that one-way flight can be sold at a significant discount, often up to 65% below the standard charter price.

Question 23

Are the empty legs on your website real?

Accepted Answer

The listings shown are illustrative examples of the routes and savings empty legs typically offer. Actual availability changes daily, send us the reference of any listing, or your own route and dates, and we will confirm live options with operators.

Question 24

Can I change the date of an empty leg?

Accepted Answer

Empty legs follow the aircraft’s schedule, so dates are usually fixed or flexible by only a day or two. If your dates are firm, a standard charter is often the better fit, we will advise you honestly.

Question 25

How does payment work?

Accepted Answer

Payment terms are confirmed with your quotation and set out in the charter agreement before anything is booked. Our team walks you through every step so there are no surprises.

Question 26

Can I change my travel plans after booking?

Accepted Answer

In most cases, yes. Changes and cancellations are governed by the terms of the aircraft operator confirmed in your agreement, our mission team handles the negotiation and rebooking on your behalf, around the clock.

Question 27

What about baggage, pets and special requests?

Accepted Answer

Baggage allowances, pets in the cabin and catering preferences depend on the aircraft and route. Mention them in your request and we will confirm what is possible before you commit.

Question 28

What documents do passengers need?

Accepted Answer

A valid passport is required for all international flights, and visas remain each traveller’s responsibility. Our team will advise on the entry requirements for your route and share the operator’s passenger manifest procedure in advance.

Question 29

Do you own or operate aircraft?

Accepted Answer

No. Africa Jet Link is an independent charter broker and mission coordinator. Every flight is performed by a licensed aircraft operator, which allows us to recommend the aircraft that genuinely fits your mission rather than any single fleet.

Question 30

Where are your offices?

Accepted Answer

Our Africa headquarters is in Nairobi, with an international office in London, European operations in Athens and an Americas office in New York. The mission desk answers 24/7 in English and French.

Question 31

What languages do you work in?

Accepted Answer

Our team works in English and French across all offices, around the clock. This website is fully bilingual for the same reason.

Question 32

How long have you been operating?

Accepted Answer

Africa Jet Link has been coordinating charter missions for over 16 years, serving African travellers, businesses, public figures and institutions across the continent and beyond.

Frequently Asked Questions

Booking & Quotes

Flights Within & From Africa

Government & Diplomatic

Medical Aviation

Air Cargo

Empty Legs

Payment, Changes & Baggage

About Africa Jet Link

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